We want every order from Local to Globe to reach you exactly as it left Nepal. If something goes wrong, here's exactly what happens next.
What if my item arrives damaged or wrong?
Report it within 24-48 hours of delivery. We'll send a replacement once we confirm the issue, and you won't need to ship anything back.
To report an issue:
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Email us at localtoglobe@gmail.com with your order number
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Attach a clear photo or short video showing the item and its packaging
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We'll confirm the replacement within 24-48 hours
What if the replacement item is out of stock?
If the exact item isn't available, we refund that item in full instead of asking you to choose something else.
Can I cancel my order?
Yes, within 12 hours of placing it, as long as it hasn't shipped yet. Email us with your order number, and we'll cancel and refund it. 10% will be deducted as a cancellation fee.
Does this cover buyer's remorse?
No. This policy covers items that arrive damaged or don't match what you ordered. It doesn't cover a change of mind after delivery. We don't offer refunds outside of the out-of-stock case above.
What about customs delays or lost packages?
Shipping from Nepal can mean occasional customs holds. A delay at customs isn't treated as a lost package; please allow extra time before reaching out.
If your carrier confirms a package as lost, we'll send a replacement or refund. If a package is returned to us because of an incomplete or incorrect delivery address, we'll contact you to arrange reshipping, and additional shipping charges may apply.
How to reach us
Email localtoglobal@gmail.com with your order number and supporting photos or video. We respond within 24 hours.